Privacy Policy

ELP AutoDetailing ("we," "us," "our," or "the Company") is a professional mobile auto detailing business based in Asheville, North Carolina. We are committed to protecting the privacy and personal information of our customers and website visitors.

This Privacy Policy describes how we collect, use, retain, and share your personal information when you visit our website, request a quote, schedule an appointment, or otherwise interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the practices described here, please do not use our website or services.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

We collect information that you voluntarily provide when you interact with our website or services. This may include:

• Contact Information: First name, last name, phone number, and email address.
• Vehicle Information: Vehicle year, make, model, and color.
• Service Details: Requested service type, preferred appointment date and time, service address, and any additional notes you provide.
• Usage Data: Information such as your browser type, device information, and pages visited, collected automatically through standard technologies.

We do not collect sensitive personal information such as Social Security numbers or financial account numbers through our website.

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services and quote requests.
• To schedule and confirm detailing appointments.
• To communicate with you regarding your quote, appointment, or service.
• To respond to your inquiries and provide customer support.
• To improve our website, services, and customer experience.
• To send you relevant updates or promotional communications, where you have consented to receive them.
• To comply with legal obligations and protect our rights.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, managing forms, or delivering our services, subject to confidentiality obligations.
• Legal Compliance: We may disclose information when required by law, court order, or government regulation, or to protect the rights, property, or safety of the Company, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to appropriate protections.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that support delivery of the messaging service.

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Customer and appointment records may be retained to provide ongoing service, respond to inquiries, and maintain business records.

When your information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

Your information may be transferred to and processed on servers located outside of your state or jurisdiction. By using our website and services, you consent to such transfers. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

We may disclose your personal information in the following situations:

• To comply with a legal obligation, such as a subpoena, court order, or applicable law.
• To protect and defend the rights, property, or safety of the Company, our customers, or third parties.
• To prevent or investigate possible fraud or unauthorized activity.
• With your explicit consent to a specific disclosure.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure form handling, access controls, and trusted third-party platforms for data processing.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites or services, such as social media pages and review platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the bottom of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: